Privacy Policy

1. Introduction
Empower Occupational Therapy Limited ("EOT", "we", "our", "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand). By accessing our services, you agree to the terms set out in this Privacy Policy.

2. Information We Collect
We may collect and process various types of personal information, including your name, contact details (address, phone number, email), and date of birth. Additionally, we may obtain health-related information, medical history, and treatment records necessary for providing our services. We also collect payment details and billing information, employment details where relevant, and any other information required to deliver our occupational therapy services effectively.

3. How We Collect Information
Personal information may be collected directly from you when you provide it in person, over the phone, via email, or through our website. We may also receive your details through referrals from healthcare professionals, insurers, or other third-party providers. Furthermore, we may obtain data from our website or other digital communication tools, as well as from publicly available sources where relevant and lawful.

4. How We Use Your Information
We use your personal information to provide occupational therapy services and assessments, as well as to communicate with you regarding appointments, treatments, and services. Additionally, we use this information to process payments and manage invoicing, comply with legal and regulatory obligations, improve our services and customer experience, and conduct research and analysis where data is anonymised.

5. Disclosure of Personal Information
We may disclose your personal information to healthcare professionals involved in your treatment, insurers, funding agencies, or government bodies where required. Furthermore, we may share your details with third-party service providers who assist in service delivery, regulatory authorities where legally required, and any other party with your consent or as authorised under the Privacy Act 2020.

6. Storage and Security of Information
We take reasonable steps to ensure your personal information is securely stored and protected from unauthorised access, loss, misuse, or disclosure. Our security measures include secure electronic and physical storage systems, access controls, and staff confidentiality agreements. We also conduct regular reviews of our data protection practices to ensure continued compliance with privacy standards.

7. Your Rights
Under the Privacy Act 2020, you have the right to access the personal information we hold about you and request corrections to any inaccurate or incomplete details. You may also withdraw consent for certain uses of your personal data, subject to legal obligations. If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint.

Requests to access or correct your information can be made by contacting us at [Insert Contact Details]. We may require verification of identity before processing such requests.

8. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer required, information may be securely destroyed or anonymised.

9. Cookies and Website Data Collection
Our website may use cookies or similar technologies to collect information on website usage. This helps us enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any updates will be posted on our website, and continued use of our services will indicate acceptance of the revised policy.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle personal information, please contact us at:

Empower Occupational Therapy Limited
admin@empowerot.co.nz

This Privacy Policy is effective as of [Insert Date].